Our Privacy Statement for the Langlands website
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. Langlands is committed to the online privacy of all its users.
We run this web site in order to promote products and services and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.
Information We Collect
- User name and password
We collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.
- Name, address and postcode
without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area.
- Age / date of birth
We may need to collect your age or date of birth in order to be able to sell you certain products, such as age restricted items i.e. bladed items, alcohol etc, and we may also use this to send you age or birthday related offers if you agree.
- Email address
Without this we cannot process your order or send you a confirmation of your order(s) as this is done via email.
- Telephone numbers
If there are any problems with your order or we need to check anything, we need to be able to contact you quickly.
- Payment card number, expiry date, issue no and name of card holder
When you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin.
- Where you heard about us
We may ask you this to help make our marketing more efficient.
If you contact us we may keep a record of that correspondence.
- Sensitive personal data
- Third party information
- IP addresses
When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
How We Use the Information We Collect
Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service. Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses:
We may use the information we collect to inform you, by letter, phone, SMS, push notification or equivalent, or email, about offers, products and services that we think may be of interest to you. We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by contacting us via the contact us page. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.
- Customer care and correspondence
As part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Langlands on the internet, for example to resolve a complaint or to ask for a testimonial.
- Market research
From time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.
- Personalise shopping
We may personalise your experience by using your past purchases and browsing habits to present special offers and new products and services that we think may be of interest to you. As technology develops this will really help us to improve our service to you.
- Website improvement
To help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
- Fraud Prevention
In order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way. When you apply for products or services through our website you may also be required to go through a more detailed credit check on terms which will tell you about you first.
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.
What is a Cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
- Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
- Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
- Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can't operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
- Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
- Experience cookies
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as "web-analytic" cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
- Marketing cookies
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
Who We Share The Information With
We will not sell your personal information to third parties, affiliates unless you say we can or are required to so by law. We may share your information with third parties to process and fulfil your order, to provide services you request, for business analysis purposes, for the purposes of fraud prevention or if Langlands itself, or any of our business is bought or sold.
- Market Research
We may provide information at an aggregated statistical level about our customers, sales, traffic patterns and related site information to third parties, but this information will not identify individuals.
- Processing by third parties
- International transfers
In order to carry out the steps set out above we may send your personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as comprehensive as in the European Economic Area. However, we have taken appropriate steps to make sure the same level of protection for the processing carried out in these countries as within the European Economic Area.
Storage of Data
We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Langlands holds about you, please write to us at the following address enclosing your postal details and a cheque for £10, which we are entitled by law to charge, payable to Langlands Nurseries Limited:
Langlands Garden Centre
At Langlands, information security is very important and we have taken many steps to make sure your shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.
Keeping your information secure
To help us keep your information confidential you should:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
You should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.
Payment Card Security
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Security in Our Offices
Access to your information is restricted in our stores and offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The server that stores this information are kept in a secure environment.
Notification of Changes to This Policy
We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please contact us.
Langlands Nurseries Ltd.
Langlands Garden Centre
Registered in England & Wales, company No. 5159947