Privacy & Cookies

Langlandsgardencentre.co.uk (“the Website”) is owned and operated by Langlands Garden Centre.
This policy, together with our Terms and Conditions, explain how Langlands Garden Centre may use information we collect about you, as well as your rights over any personal information we hold about you.

Please read this policy and our Terms and Conditions carefully by accessing www.langlandsgardencentre.co.uk you confirm to have understood and agreed to them.

Information we may collect about you

We may collect information about you when you:

  • Visit www.langlandsgardencentre.co.uk, and access other sites through www.langlandsgardencentre.co.uk that we may link too.
  • Sign up to our monthly mailing list.
  • Take part in promotions, competitions, customer surveys and questionnaires.
  • Contact us either electronically via email, telephone, in writing or in-person.

We may supplement the information we collect about you with information we receive from other sources eg public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information where relevant.

Using your information

Collecting your personal information helps us to better understand what you need from us.
We use your information to:

  • Manage and improve www.langlandsgardencentre.co.uk
  • Personalise our services to you.
  • Administer and operate your account.
  • Process your orders
  • Tell you about important changes to the Website and our services.
  • Understand your shopping behaviour to develop and improve our products and services.
  • Manage promotions, competitions, surveys and questionnaires.

Your personal information is safe with us and will never be released to any other companies.

Cookies

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session.
A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets, cannot be provided.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Disclosing your information

We will never disclose your information to anyone outside of Langlands Garden Centre except where we have your written consent or where we are required to do so by law.

Other websites

Langlandsgardencentre.co.uk may on occasion contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Your information

We strive to maintain the information we hold on file to be as accurate as possible but should any of your details that we hold become outdated it is in your own best interest to advise us of such so that we can amend any records to enable us to continue to provide a consistent service to you.

Changes to our policy

This policy replaces all previous versions.
We reserve the right to change the policy at any time without prior written notice or consent.